Shipping & Fulfillment

Montessori Mama Shipping Policy

Shipping & Fulfillment

Order Fulfillment

  • Provider: All orders placed through our website are fulfilled by Amazon Logistics, our trusted third-party fulfillment partner.
  • Processing Time: Orders are typically processed within 1–3 business days. Once your order is processed, an email confirmation will be sent to the email address provided at checkout.

Shipping & Delivery

  • Shipping Options: Various shipping methods are available at checkout, each with its own estimated delivery time and cost.
  • Tracking: Once dispatched, you will receive a shipment confirmation email including your tracking number.
  • Delivery Time: While we rely on Amazon Logistics for fast, reliable delivery, actual shipping times may vary depending on your location and selected shipping method.
  • International Orders: International shipments may be subject to additional customs fees, import taxes, or duties, which are the responsibility of the recipient.

Order Issues

  • Incorrect or Damaged Items: If you receive an incorrect or damaged item, please email contact@montessorimamatoys.com with your order number and a photo of the issue so we can promptly resolve it.
  • Lost or Stolen Packages: Montessori Mama is not responsible for packages lost or stolen after delivery. Please contact the carrier directly to file a claim.

Returns & Exchanges

  • Return Process: For return eligibility and instructions, please refer to our Refund & Cancellation Policy.
  • Return Shipping: Customers may be responsible for return shipping unless the item received was defective or incorrect.

Customer Service

  • Assistance: For questions about your order, shipping, or anything else, please contact our customer service team at contact@montessorimamatoys.com.
  • Response Time: We respond to all inquiries within 48 hours—usually much sooner.

Disclaimer

  • Our shipping and fulfillment policy may be updated without prior notice.
  • Delivery times and package handling after dispatch are the responsibility of Amazon Logistics and the selected carrier.

Contact Information

If you have any further questions or concerns about shipping, fulfillment, or your order, please don’t hesitate to reach out at contact@montessorimamatoys.com.

With gratitude,

Kelly, Founder of Montessori Mama
(Mama to Birdie)